Customer Service / Care Consulting
In today’s competitive global business environment, customer experience and service is set to be the key differentiator of leaders from followers within a particular industry. Hence, the quality of customer care is crucial for firm sustainability and success, which is achievable through the channels of customer satisfaction, loyalty, and retention. Nonetheless, such performance deciding factors do not come by default. They are attained through the medium of strategic customer service formulation, implementation and evaluation across various stages of the service experience in order to achieve desired organizational results.
At Okantey Consulting, we offer you excellent professional customer service training and practical skills on the use of customer service as a panacea to foster business retention, enhance brand image and also as a key strategic way to enhance company growth and profitability. Our customer care services also encompass the actual formulation and evaluation of customer care services within organizations as well as the provision of customized customer care needs.
Some of the clients we serve include:
- - Financial Institutions
- - Companies in the Hospitality Industry
- - Communication Service Providers
Outline of customer care training services:
- - Spotting Helpful Customer Care Needs
- - Effective Communication Techniques
- - Building Healthy Company-Customer RelationshipsTelephone Etiquettes
- - Customer Grievance Management
- - Customer Service Policy Formulation and Evaluation
CONTACT US NOW!!! 024-28-50-220 or 054-8812753 or Email at email@example.com